Our Products

What types of products do you offer?
We specialize in heartfelt gifts and keepsakes including stuffed animals, greeting cards, decorative ornaments, figurines, stationery, home decor items, and gift wrapping accessories. Each item is carefully selected to help you celebrate life’s meaningful moments.
Are your products suitable for special occasions?
Absolutely! Our products are perfect for birthdays, holidays, anniversaries, and other celebrations. They serve as tangible expressions of love and connection, making them ideal for gift-giving.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders and save your information for future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to assist you.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Shipping & Delivery

Where do you ship?
We ship globally to bring joy to homes worldwide, excluding only a few remote areas in Asia and other locations.
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We take 1-2 business days to carefully prepare your items, ensuring each product is lovingly inspected and packaged to reach you in perfect condition.
Will I receive tracking information?
Yes, once your order is dispatched, you’ll receive a confirmation email with tracking information so you can follow your gift’s journey.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
We carefully inspect all items before shipment, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll gladly resolve the issue.

Additional Questions

How can I contact customer service?
Our friendly customer service team is delighted to help! Reach us at [email protected] for any questions about shipping, tracking, or delivery estimates.
Do delivery times ever vary?
Delivery times may occasionally vary during holiday seasons or due to unforeseen circumstances such as weather or customs delays. We appreciate your understanding and patience in these rare instances.

Thank you for trusting Lovely Souvenir Store to help you celebrate life’s most meaningful moments. We are honored to be part of your journey.

With love,
The Team at Lovely Souvenir Store