Privacy Policy

At Lovely Souvenir Store, we believe that protecting your privacy is as important as the thoughtful gifts we provide. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website lovelysouvenir.com or make a purchase from us.

1. Information We Collect

We collect information that helps us create a personalized and secure shopping experience:

• Personal Identifiers: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit card details (processed securely through our payment partners), PayPal information
• Technical Data: IP address, browser type, device information, and pages you visit on our site
• Communication Records: Correspondence when you contact our customer service team
• Preferences: Gift preferences, wish lists, and shopping habits to enhance your experience

2. How We Use Your Information

We use your information with the same care we put into crafting our products:

• Process your orders and deliver your heartfelt gifts worldwide
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you information about new products, special offers, and seasonal promotions (with your consent)
• Prevent fraud and enhance the security of our website
• Comply with legal obligations

3. Data Sharing and Disclosure

We treat your data as the precious keepsake it is, sharing it only when necessary:

• Service Providers: We work with trusted partners for payment processing, shipping, and marketing who adhere to strict data protection standards
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• With Your Consent: We will share your data with third parties only when we have your explicit permission

We never sell your personal information to third parties.

4. International Data Transfers

As we serve a global community (excluding only a few remote areas), your information may be transferred to and processed in countries other than your own. We ensure all international transfers receive adequate protection as required by data protection laws.

5. Data Storage and Security

We protect your information with the same dedication we apply to crafting our keepsakes:

• We implement industry-standard security measures including encryption, firewalls, and secure socket layer (SSL) technology
• We regularly monitor our systems for vulnerabilities and attacks
• We limit access to your personal information to employees who need it to perform their jobs
• We never store your complete payment details on our servers
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request information about the personal data we hold about you
• Correction: You can update or correct your personal information
• Deletion: You can request deletion of your personal data, subject to certain legal exceptions
• Objection: You can object to certain processing of your data
• Restriction: You can request restriction of processing in certain circumstances
• Data Portability: You can receive your data in a structured, commonly used format
• Withdraw Consent: You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to show relevant advertisements and measure their effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may affect your shopping experience.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Lovely Souvenir Store with your personal information. We are honored to be part of your meaningful moments and gift-giving journey.

With love,
The Team at Lovely Souvenir Store